Terms and Conditions

1. Seller

The online shop on this website is operated by Empar Invest EOOD, address: Dulovo, Bulgaria, 8 N. Petkov St., email: office@example.com, phone: +359 88 000 0000. These terms govern the sale of goods through the website to private individuals (consumers) and to businesses.

The products are materials and equipment for dental laboratories and practices and are intended for professional use.

2. Orders and contract

You place an order by selecting products, entering your details and clicking "Place order" or "Place order and pay". You immediately receive an email with the order number and contents. The contract is concluded when the order is submitted. If a product turns out to be unavailable, we will contact you and, if you cancel, refund the amount paid in full.

3. Prices and payment

Prices are in euros. Each product shows the price with and without VAT; the cart and the order show the total including VAT and the shipping cost before you confirm.

Payment methods (as currently offered): bank card through a payment provider (Stripe, ePay.bg or BORICA), bank transfer or cash on delivery. For card payments you are redirected to the provider's secure page; your card details never pass through our website and are not stored by us. With bank transfer, the order is shipped once the payment is received.

Businesses receive an invoice based on the details provided in the order.

4. Delivery

Delivery is by courier to an address or to a courier office, or by pickup from our office, as selected in the order. The shipping cost is shown before you confirm. The usual delivery time is 1–3 business days from confirmation (for bank transfer, from receipt of payment), unless the product is marked "Available to order". Please check the parcel on receipt.

5. Right of withdrawal (consumers only)

As a consumer you may withdraw from the contract within 14 days of receiving the goods without giving any reason. To do so, send us a clear statement (e.g. by email); you may use the model form below. Return the goods within 14 days of your notice, unused and in their original packaging; the cost of return is borne by you. We will refund all payments received, including standard delivery, within 14 days of your notice, using the same payment method, but we may wait until we have received the goods back.

The right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons, or to goods made to order. It does not apply to businesses.

6. Complaints

We are liable for any lack of conformity of the goods in accordance with the law. Complaints can be sent to office@example.com or made by phone at +359 88 000 0000; we will respond within 14 days. If goods are damaged in transit, please note this with the courier on receipt.

7. Personal data

We process the personal data needed to fulfil your order as described in the Privacy Policy.

8. Disputes

Disputes are settled by agreement. Consumers may contact the Bulgarian Commission for Consumer Protection (www.kzp.bg) and alternative dispute resolution bodies.

Model withdrawal form

To Empar Invest EOOD, Dulovo, Bulgaria, 8 N. Petkov St., office@example.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Order No. … , received on …
Name, address, signature (if on paper), date